Starting immediately, we will never call a "rem" a "rem", please refer to them as "pre-cut roll".
Next week, we will be sending out these "pre-cut rolls" for customer who haven't ordered one.
So if a customer has ordered a 4x5 cut, and we have a 4x5.25 pre-cut, (for example), we will send that, rather than getting a new one cut.
Notes will be added if we have sent a pre-cut roll, please NEVER say it was a rem.
Treat it like a normal cut.
Kindest Regards,Ellie BroomHead of Customer ExperienceConnection Flooring