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Cut Off Times

 
 
Picture of Lillian Jacques
Cut Off Times
by Lillian Jacques - Monday, 18 November 2019, 11:22 AM
 

Hi all,

From today (18th November), there are some changes with cut off times:

- The cut off time for collections from customers for the next day will be 12pm
- The cut off time for rearranging a failed delivery for next day delivery will be 2pm
- Texts to customers with ETA's (estimated time of arrival) will be sent at 3pm the day before delivery. 
- There are no changes to the delivery cut off time, all next day deliveries have a cut off time of 12pm. Cut off for Monday deliveries is Friday at 12pm. Any orders placed after 12pm on Friday, Saturday and Sunday can have delivery on Tuesday at the earliest.

Any requests for changes of times/addresses for next day delivery after 3pm will need to be added onto order amendments. We cannot 100% guarantee that we can fulfill the request, so please state to the customer it is only a request and we will have an answer by 5pm. Notes will be added to the order, so keep an eye on them. 

Any address/time changes cannot be changed after 4:45pm for next day delivery.

Any questions, please give me a shout :)

Thanks


Kind regards,
Lillian Jacques
Store Communications