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Reply Manager

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Reply Manager
by Lillian Jacques - Friday, 12 July 2019, 2:42 PM

Hello all,

Please follow these guidelines regarding Reply Manager.

- We aim to reply to customers within 3 hours.

- All emails that require no further action must be marked as complete. (You can always return to emails if needed).

​- Double check your emails for spelling mistakes and grammatical errors before sending.

- Be clear and concise.

- Do not reply to spam or third party marketing/sales emails.​ Mark them as complete straight away.

- Do not click on links from suspicious or unrecognisable companies/emails.

- Always be polite, considerate and helpful.

If you have any concerns about these guidelines, please don't hesitate to contact myself or your area manager :)

Reply manager is monitored regularly by myself and your area manager.

Thank you